Laser Plumbing East Tamaki
Laser Plumbing East Tamaki is an amalgamation of two of Auckland's most successful plumbing businesses. Owners Marc Firman and Roger Westbrooke joined forces to better leverage their complementary skills to form PlumbGas Systems Ltd, joining Laser Group in April 2007 to become Laser Plumbing East Tamaki.
We pride ourselves on our reputation for producing reliable, efficient, quality work. With great operating systems in place we can provide a wide range of work and you can be confident our plumbers are fully qualified and registered. With a focus on quality, customer service and value for money, you'll find the team at Laser Plumbing East Tamaki a pleasure to deal with.
Please call Laser Plumbing East Tamaki for "Totally Dependable" service.
We are committed to providing you with professional and friendly support in the general plumbing needs.
Maintenance and Servicing
Our yearly maintenance plan will help keep your home in the best condition
Our experienced team provide support and professional advice to turn your bathroom and kitchen dreams into reality
We have extensive experience installing drainage, plumbing and gas services to thousands of new homes throughout the Auckland region
Our expert team can identify and repair roof leaks, install new roofs and replace box gutters, PVC spouting and downpipes
Hot Water is essential in our homes and accounts for about a third of the average households energy bill
Gasfitting & Heating
Gas can be an efficient and effective way of heating and cooking in your house
Water Tanks and Harvesting
We install systems that catch rainwater from your spouting and downpipes and store it for future non-potable uses
We solve your high water usage issues and offer the best solutions to repair or replace watermains within your property
We always get knowledgeable and practical solutions, as well as prompt attention, positive and professional communication throughout the job
Maintenance and Servicing
We suggest the most relevant maintenance plan to help keep buildings in the best condition.
Back Flow Retention
If your commercial property requires backflow prevention we can provide technical advice, installation and servicing of equipment to ensure you meet legal requirements
Drainlaying and Cleaning
Our NZ qualified drainlayers are specialists in drain unblocking, repairs and upgrades, as well as new builds for light commercial and residential sites
Flooding and surface water can damage your property by entering areas of your house and causing damage over time. It can also make your lawn so wet that you are unable to use it during certain times of the year.
We solve your high water usage issues and offer the best solutions to repair or replace watermains on your property
We are committed to providing you with professional and friendly support in the following areas
Plumbing Faults: We have an experienced and dedicated team of technicians efficient at detecting faults, and specialised in finding you cost-effective solutions. They are supported by dedicated office staff who are quick at answering your calls and responding to your issue.
Plumbing Design: Our dedicated office staff will offer you direction when selecting products for your new home or renovation. We'll highlight our suppliers' showrooms and websites where you can view all the products available.
Drain Cleaning: Our drainage team can carry out hydro jetting and CCTV inspections to identify the source of your issue and provide long term solutions.
Gutters and Downpipes: We provide inspections, repairs and replacements of your PVC spouting, Box Gutter and downpipes.
Pumps: At Laser Plumbing East Tamaki we provide skilled servicing and replacements of all types of water, waste and stormwater pumps.
Filtration: We cover installation and servicing of domestic and small commercial filtration systems and we provide advice on quality suppliers to suit your specific requirements.
Drainlaying: Our NZ qualified drainlayers are specialists in drain upgrades, as well as new builds for residential sites. We offer a fast professional service to deliver reliable drainage solutions using modern, efficient equipment and machinery. We design drainage systems, install drains and pipes to remove both sewerage and stormwater and install retention and detention tanks.
Maintenance and Servicing
Maintenance and servicing are essential to protect your home and your wallet. What may seem like a small plumbing, gas or drainage issue, can build up over time to cause expensive damage and wastage of water, increasing utility bills. We recommend getting your plumbing repairs completed as soon as you notice them so that you can save time and money in the long run.
We have created a yearly maintenance plan to help you keep your home in the best condition. Contact us if you have a plumbing query and we will advise you on the best course of action.
No job across the Auckland region is too big or small for us. Our large range of suppliers and knowledge of the latest technology and innovative solutions, allows us to point you in the right direction to create beautiful and functional areas throughout your home.
We are proud to consistently offer high-quality workmanship and customer service ensuring the final product exceeds your expectations.
Talk to us if you are looking to renovate plumbing and gas areas in your home.
Laser Plumbing East Tamaki has been providing plumbing, drainage and gasfitting to thousands of new homes over 12 years throughout the Auckland region.
A major part of our work is new housing and our teams, vans and systems are tailored to deliver this type of work. We have developed a reputation for being the preferred Plumbing company for new housing working for major residential building companies like Fletcher Living, Generation Homes, Latham Construction, Compass Homes as well as many smaller local builders. We have a long lasting association and proven track record with these companies of being able to deliver consistently high standards on complex housing projects.
If you have a leak our expert team can identify and repair roof leaks, install new roofs and replace box gutters, PVC spouting and downpipes.
We also provide advice on how to check these roofing components to ensure they are working effectively so your home or building remains dry.
We efficiently repair, replace or create a hot water system so you get cost-effective water heating solutions.
We specialise in the following systems:
Hot Water Cylinders: Electric hot water cylinders are the most common form of water heaters found in New Zealand homes. The water is heated by an element and stored in an insulated tank of various available sizes. Our staff can help you choose and install a cylinder that is best suited to your household's needs.
Hot Water Heat Pumps: Hot Water Heat Pumps are the most advanced and efficient water heating option currently available. Heat is extracted from the surrounding air and converted into energy which is then used to heat the stored water. If you want to reduce your power bills and create long term cost savings while using a more renewable source of energy, we can help you with the installation of a Hot Water Heat Pump. These are ideal for large families and are installed in a similar way to a standard hot water cylinder.
Gas Instant Hot Water: An instant gas hot water system will ensure your household never runs out of hot water. Upgrading to this type of system is an efficient and cost-effective way to free up space inside your house. We link to natural gas where gas is available directly to the house, otherwise, LPG bottles are installed to fuel your new hot water system. Contact us for advice and support with instant gas hot water installation.
Gasfitting & Heating
We offer advice on choosing appliances for your requirements and safely install and certify these, so you have the best gas solutions for your house.
Gasfitting: We can safely install and certify these appliances:
- Gas Hobs
- Hot Water Cylinders
- Gas Barbecues
We also offer advice and support for instant gas hot water installation.
Water Tanks and Harvesting
If you are interested in capturing rainwater to reduce your water bills and maintain a more sustainable environmentally friendly household we can assist you.
This feature is now becoming mandatory on a lot of new building projects. We specialise in working with our suppliers to provide retention and detention solutions to match your specifications. If you would like to find out more, get in touch!
If you are advised by Water Care you have a high water usage or you discover wet areas around your property you could have a watermain leak.
Our tradestaff are experienced in working with leak detection contractors to quickly find your leak and make necessary repairs.
We have a reputation for providing cost-effective long term solutions for watermain replacements when required. We offer several methods for watermain replacement, including directional drilling to minimise damage to driveways and paths.
We can advise you of the best methods for your property.
We are the trusted plumbing company of choice to a large variety of residential customers across Auckland. We specialise in creating maintenance plans and reports to ensure properties meet compliance, and remain safe and secure against leaks and other plumbing and drainage issues.
Our office team provide communication and plumbing project management that ensures you get long-term cost-effective solutions. We communicate regularly with tenants and owners or property managers and offer flexibility to ensure your jobs get completed quickly. We have a trusted reputation for experience, knowledge and customer service.
Commercial Maintenance and Servicing
What may seem like a small plumbing, gas or drainage issue, can build up to cause expensive damage. We suggest the following maintenance plan to help keep buildings in the best condition.
Back Flow Retention
All high and medium risk properties must ensure devices on their property are tested annually by an approved IQP technician. We can test devices for you.
Do you have a backflow valve which has failed and needs replacement? We can test it for you and arrange a replacement or service.
Drainlaying and Cleaning
We offer a fast professional service to deliver reliable drainage solutions using modern, efficient equipment and machinery
Drainlaying: We design drainage systems for commercial sites, install drains and pipes to remove both sewerage and stormwater and install retention and detention tanks.
Blockages: Blocked toilets, sinks, sewers and shower drains are signs of blocked drains. We locate the exact source of the blockage or leaking pipes using CCTV equipment, then repair or replace the pipes or remove the blockage using high pressure hydro jets. Avoid blocked drains or costly repair jobs by running a maintenance check. Contact us to book a drain inspection or maintenance job.
Protect your property from flooding and surface water. We can provide CCTV inspections of your existing storm water systems and then recommend the best solutions for your property which can include: Storm water cesspits, Novocoil drains and Grate and Channel systems.
Contact us if you would like to discuss how we can help you.
If you are advised by Water Care you have a high water usage or you discover wet areas around your property you could have a watermain leak. Our tradestaff are experienced in working with leak detection contractors to quickly find your leak and make necessary repairs.
We have a reputation for providing cost-effective long term solutions for watermain replacements when required. We offer several methods for watermain replacement, including directional drilling to minimise damage to driveways, paths and carparks.
We can advise you of the best methods for your property.
Commercial Property Management
We are the trusted plumbing company of choice to many large and small businesses across Auckland. Our staff are skilled and experienced in working in a diverse range of commercial environments. We understand the demands of commercial property management and deliver practical and compliant solutions to overcome these needs.
We specialise in creating maintenance plans and reports to ensure properties meet compliance, and remain safe and secure against leaks and other plumbing and drainage issues.
Laser Plumbing East Tamaki is Laser Groups largest plumbing company in New Zealand. Jointly owned and run by two directors, Roger and Marc, the company has enjoyed significant growth since joining the New Zealand division of Laser Group in 2007. We have a major presence in Aucklands plumbing market, achieved through delivering a consistently high quality of service to our customers.
Central to this growth are our valued employees. Laser Plumbing East Tamaki focuses on recruiting talented, knowledgable staff who actively contribute to our success. We work hard to provide a great work culture and have ongoing training and up-skilling of our staff. This training is done internally and with an external business coach and further develops their strengths and talents.
We continually train a number of Apprentices and work closely with Apprenticeship Training Trust and Skills Organisation. We provide highly sought after plumbing, drainlaying and gasfitting apprenticeships to help meet the industry demand for these highly skilled trades.
Based in large modern premises in East Tamaki our directors, managers and office staff work with the latest digital and communication systems to deliver the best possible service to our customers.
We look forward to continuing to work with our current clients and new customers and to maintain our reputation as a leading, award winning professional trades company.
Meet the office team
Roger Westbrooke, Director
Roger's background of running his own successful plumbing business as a Certifying Plumber, Gasfitter and Drainlayer coupled with his drive for systems and organisation ensures he provides a high level of expertise and strategic direction to the team.
Marc Firman, Director
With over 30 years in business as a Certifying Plumber, Gasfitter and Drainlayer, Marc has extensive technical and practical knowledge to support the team and is passionate about ensuring high standards of workmanship.
Brad Wilson, Senior Operations Manager
Having previously worked as a Certifying Plumber, Brad joined Laser Plumbing in 2013. He manages our plumbing, drainage and gasfitting teams and understands the importance of completing projects on time and providing our customers with the solutions they need.
Bobbie King, Operations Manager
After completing his apprenticeship with us, Bobbie went on to successfully manage large plumbing teams on major residential sites. Now a key player in the management team, Bobbie oversees projects and operations in the company as well as training apprentices.
Gillian Westbrooke, Human Resource Manager
Gillian's background is in senior management. She recruits talent, provides training and career development for tradestaff and apprentices, and has been integral to influencing our company culture.
Melissa Van Zyl, Senior Accounts Manager
With previous experience gained from overseas and New Zealand, Melissa manages the accounts and financial requirements of the business.
Karen Pearce, Operations Administrator
Karen is our first point of customer service contact for scheduling maintenance plumbing jobs. Her friendly style helps puts customers at ease.
Michelle Lynch, Operations Support
Michelle's busy and varied role provides essential administrative support to our management and operations team.
Health & Safety: Laser Plumbing East Tamaki takes health and safety very seriously. We prioritise the health and safety not only of our company and our employees, but also the public and any sub-contractors that work with us.
Site Safe Member: Site Safe is a not-for-profit organisation that assists construction businesses and related industries to improve their health and safety culture, control hazards and reduce injuries. Site Safe provides their members safety systems, training, consultancy, audits, information and resources.
2020 - Finalist Business of the Year
2018 - Finalist Networking Excellence
2018 - ATT Awards Night - National Host Business Award presented by the Skills Organisation in recognition of the training and development of Apprentices
2017 - Finalist for Networking Excellence Award
2017 - Finalist for Excellence in Software and Systems
2017 - Outstanding Growth Award
2016 - Networking Excellence Award
2016 - Outstanding Growth Award Silver
2015 - Excellence in Systems Bronze
When you hire a Laser Plumber or Electrician, you'll receive our 'Totally Dependable' service!
- Timely delivery
- Promise of care and skill
- Appropriate work for customers' needs
- Well-presented, professional employees
- Ensure responsibility of material supplied
- Honour manufacturer's guarantees
- Meet and frequently exceed our customers' expectations
Right from the get go the service has been faultless. The staff on the phone were super helpful setting me up with Mark. I was impressed with his knowledge and passion for the job. It didn’t take long for me to feel confident about taking his advice to the point I left it up to him to choose a mixer tap and the hand piece holder to the side rail. Both items suited my bathroom perfectly. Already my daughter has asked for his contact details to sort things out at her place
I have worked with Laser Plumbing East Tamaki for over 10 years. I've been consistently impressed with their promptness,workmanship and their communications. For big and small jobs, I've found them responsive and helpful. Recently Laser coordinated the whole job scheduling in the other trades and handling the communications which was a big bonus for me and got the job done much more efficiently. I wouldn't hesitate to recommend Laser Plumbing East Tamaki to anyone based on my experience with them.
Laser Plumbing East Tamaki has assisted with work from minor repairs to major work, including plumbing, drainage, gas and electrical work. Their excellent knowledge, great communication, skills, and customer focus have made our dealings to be a success for all stakeholders.
For the past six years working with Laser Plumbing East Tamaki, we always get knowledgeable and practical solutions, as well as prompt attention, positive and professional communication throughout the job.
We urgently needed a plumber and struggled, we phoned Laser Plumbing East Tamaki. Right from the first point of contact with Customer Service we received excellent service. It was an urgent call out, the plumber arrived on the day. We are a skin & laser clinic with clients coming and going, that being said he was super considerate. We are very grateful for the exceptionally, prompt and courteous service provided.
Most professional company I have ever worked for. From the owners through to the employees all great people, high standards and extremely good quality workmanship. Always looking after their clients and employees.
Laser ET will get my referral for any work done to your home or if you are a plumber looking for a job.
Thank goodness for Laser Plumbing in East Tamaki. They worked hard to find an underground main water leak and while a one day job is going to stretch into a two day Job, persistence found the problem
The service guy was excellent friendly and professional please pass on my thanks and keep him on!
I am writing to rave about your service! When I called I knew I found the right place. Customer Service is an art form. I called to make a appointment and you asked what worked for me! Then when my wife went into hospital, she rearranged the first appointment in the morning. Same smile in her voice, no attitude no rush. The plumber looked at my leak and explained what he would do and did it. I had some other small issues and he took care of them. Being a plumber is easy, being a professional is something few people ever achieve. It requires being able to do a task while making the customers feel engaged. If it is your hope that your company can deliver excellence, the staff have done you proud. Today LASER was Professional! Thank you we have had a rough week your service brightened my day.
Laser Plumbing just completed works for our unit development, this involved thrusting new water lines from the road to each of five units. I would recommend Laser Plumbing to our clients. They handled the problem efficiently and made our problem go away.
They were a pleasure to deal with in all aspects of the job.
After my initial inquiry and email your response was excellent and timely and I appreciated the speedy attendance to the job.
I found the plumber to be an excellent workman. He made a quick assessment, procured the part needed and settled in to do a meticulous job of the replacement installation. My grandfather was a plumber so I am familiar with the old fashioned thorough way of going about the job of making water-tight joints. Your plumber did that and went beyond the immediate joints to make sure all was well for an enduring job. He was personable and relational and this builds trust. My faith in your industry has been restored after hearing horror stories in our neighborhood of experiences with new builds.
I am very happy to recommend Laser Plumbing to friends and relations.
Having used Laser Plumbing based in East Tamaki on 4 or 5 occasions for some residential work, I can honestly say that their punctuality, quality of work & pricing is excellent.
I have no problem in recommending them & will certainly use them again if the need arises
Very organised and reasonable charges.
Amazing service. Wonderful receptionist who goes out of her way to ensure service is timely Professional fast service.
I have had excellent experiences with Laser Plumbing East Tamaki on several occasions and can strongly recommend them to anyone who is seeking polite, professional, prompt service from the telephone receptionist, Karen, to the plumber, Jaycob. Jaycob's ability to diagnose the problems and repair them was first class. He has a pleasant communication style and is sufficiently knowledgeable to be able to offer options should that be desired. All best wishes.